Literature that lives with you

Information We Collect

We may collect your name, email address, phone number, delivery address, and order details when you create an account, place an order, submit a review, or contact us.

We may also collect limited technical information such as browser type, device information, and basic usage data to keep the website secure and functioning properly.

How We Use Information

Your information is used to process orders, arrange delivery, generate invoices, respond to support requests, and send essential transaction updates related to your purchase.

We may also use aggregated, non-sensitive usage information to improve the website experience, shipping operations, and customer support.

Sharing and Security

We do not sell customer personal information. Information may be shared only with service providers directly involved in payment processing, shipping, order fulfilment, or legally required compliance.

Reasonable administrative and technical safeguards are used to protect customer information, but no internet-based service can guarantee absolute security.

Contact and Updates

If you would like to correct your account details or have questions about how your information is used, please contact KVK Publication through the contact details shared on the website.

This policy may be updated from time to time. Continued use of the website after an update means the revised policy will apply.

Use of the Website

By using this website, you agree to provide accurate information, use the platform lawfully, and avoid activity that could disrupt access, security, or order operations.

All content on the website, including branding, book presentation, copy, and design elements, remains the property of KVK Publication unless stated otherwise.

Orders and Payments

Orders are confirmed only after successful payment authorization and acceptance by the system. Availability, pricing, and delivery timelines may change without prior notice if operational conditions require it.

KVK Publication reserves the right to cancel or decline suspicious, incomplete, duplicate, or technically invalid orders when necessary for security or fulfilment reasons.

Delivery and Customer Responsibility

Customers are responsible for providing accurate delivery details, reachable contact information, and any location guidance required for a successful shipment.

Delivery timelines are estimates and can vary due to courier operations, regional conditions, weather, public restrictions, or other circumstances outside direct control.

Limitation and Changes

KVK Publication will make reasonable efforts to keep the website and order services available, but uninterrupted access cannot be guaranteed at all times.

These terms may be revised periodically. Continued use of the website after revisions indicates acceptance of the updated terms.

Processing Time

Paid orders are typically prepared for dispatch after payment confirmation and address validation. Processing times may vary during launches, holidays, or heavy order periods.

Orders may move through packing, AWB creation, courier assignment, and pickup stages before they are shown as dispatched.

Delivery Coverage

Shipping availability depends on courier serviceability for the destination PIN code. Some areas may not be serviceable through direct fulfilment at a given time.

If delivery to a location is unavailable through the website, alternate purchase options may be suggested where applicable.

Tracking and Delivery

Once a shipment is handed over to a courier partner, tracking information may be shared through your account or order updates when available.

Delivery timelines are estimates and can be affected by courier capacity, local restrictions, weather conditions, or recipient unavailability.

Delays and Exceptions

Courier pickup delays, routing issues, address clarification requests, and delivery exceptions can occasionally occur. KVK Publication will attempt reasonable follow-up where needed.

Additional coordination may be required if a shipment is returned, undeliverable, or delayed due to incomplete customer information.

Order Finality

Orders placed through the website are generally treated as final once payment is successfully completed and the order is accepted for processing.

Customers should review product details, address information, and payment details carefully before confirming a purchase.

Cancellations and Returns

As indicated during checkout, orders cannot ordinarily be cancelled or returned after placement. Exceptions, if any, are handled only in limited operational or fulfilment-error scenarios.

If an order cannot be fulfilled by KVK Publication for operational reasons, the customer will be informed and the appropriate next step will be arranged.

Refund Scenarios

Refunds may be considered in cases such as duplicate payment capture, technical overcharge, or confirmed non-fulfilment initiated from the seller side.

Approved refunds are processed back through the original payment method wherever possible, subject to payment partner timelines.

Support

If you believe there has been a payment or fulfilment error with your order, please contact KVK Publication with your order number and registered contact details for review.

Refund decisions, where applicable, are made after verifying payment, order history, and fulfilment status.

Contact Information

For any questions or support related to your orders, books, or our services, please reach out to us using the details below.

Email: support@kvkpublication.com

Phone: +91-XXXXXXXXXX (Available Monday to Friday, 9 AM to 6 PM IST)

We aim to respond to all inquiries within 24-48 hours.

Order Support

If you have questions about your order status, tracking, or delivery, please include your order number in your message for faster assistance.

For urgent issues, such as delivery problems or payment concerns, contact us immediately so we can help resolve them.

General Inquiries

For feedback, suggestions, or general questions about our books and services, feel free to get in touch.

We value your input and are always looking to improve our offerings.